Public Statement Regarding Recent Events


Dear Community,

It has come to our attention that some controversy has been caused by a certain user being unbanned. Our reasoning behind doing so took the entire situation, including server, existing bugs and more into account and deep consideration. Whether it is an in-game, Discord or forum issue… We are always on hand to consider all the possibilities and outcomes.

We must stress that at no point was the player's community group commitments an influence on the decision. If we decide to remove a ban or a player’s punishment on any of our platforms, we do this after taking all the necessary details into account. Whenever a situation arises, like the one in question, the full upper staff team discusses it in detail and then a decision is made considering all of the members of the TMP Upper Staff team.

With the above being taken into account, we have un-banned this player in accordance with the Upper Staff team’s decision. We encourage our community to remain civil during this situation, and invite anyone with questions to use the feedback system found here

Update: 24/07/2018: TruckersMP is intended to be a close online community where all people with the same passion for virtual truckers can enjoy a great time together. Rules are put in place to ensure that everyone can enjoy driving on our virtual roads.

With the recent events, our game management has reviewed a ban which involved a glitch and decided to remove this ban based on various facts. However, with the decision made a rule was not enforced and this should not have happened. Our management team has made a mistake here and we openly admit that this mistake has taken place. After a second review, with higher management involved, we revert the decision and the user in question is banned for violating rule 2.1 - bug abusing.

In no way do we encourage our community to violate rules and to look for loopholes. We care for our community and we always aim for the best experience possible. All of us at the TruckersMP management would like to apologize for any inconvenience caused. For any questions you may have, we invite you to contact us through our feedback service so we are able to give you a personalized reply on your enquiry.

Happy trucking.

Kindest Regards,

TruckersMP Management

Author


Horizon

TruckersMP Community Manager

Check out my Social Media for updates on TruckersMP and Myself.