First of all, we would like to express our deepest and most sincere apologies to everyone who attended our recent convoy event.

What was intended to be a smooth and enjoyable journey unfortunately turned into a series of unexpected issues, and we fully understand how frustrating that must have been for all participants.

During the event, the TruckersMP server not responding to update caused an unavoidable delay. In addition, our internal decision-making regarding the departure time (20:20 vs 21:00) led to confusion not only for participants but also within our own team. We acknowledge that this lack of clarity negatively impacted your experience, and for that, we are truly sorry.

We ultimately made the decision to depart at 20:20 in an effort to respect everyone's time and avoid a longer delay that might discourage attendance. However, we understand that this may have caused inconvenience for those expecting a different schedule.

After departure, when we had completed approximately two-thirds of the planned route, a server restart announcement required us to stop once again. The subsequent login issues further worsened the situation, resulting in an additional delay of 15–20 minutes. At that point, we completely understand why many participants, as well as some members of our own team, chose not to continue.

To the VTCs and public players who stayed, waited, and supported us despite these difficulties - thank you. Your patience and support mean a great deal to us.

To those who had to leave early - we fully understand, and we sincerely apologize that we could not deliver the experience you deserved.

Special Thanks & Apologies to Participating VTCs

• Marne Transport Toutes Marchandises
• GALAXY CONVOY SERVICES
• Lirio Logistics
• Rσѕє Sτyℓє
• Lucky Control™
• ICE GROUP CONVOY CONTROL
• EarthBeyond
• ORGIN EVENT™
• ETS2MCG
• INDIAN CARRIERS
• 沐光物流丨Muguang Logistics
• Ares Road VTC
• Shakti Logistics
• NepPath
• Nexon Logistics
• Nexus Transport
• txsasdxltsc vtc
• TRANSCOM

...and all individual drivers who participated in the convoy.

Your presence was incredibly valuable to us, and we are truly grateful that you chose to spend your time attending our event.

We recognize that events like this reflect directly on our reputation. While many of the issues were caused by technical problems beyond our control, we also acknowledge that clearer communication and better coordination from our side could have reduced confusion.

Moving Forward, We Will:

• Improve internal coordination and decision-making
• Communicate updates, delays, and changes more clearly and promptly
• Prepare stronger contingency plans for unexpected server issues

We also welcome your feedback so we can continue improving:

• Feedback: Our Feedback system
• Discord: Our Discord channel

We genuinely hope that this experience will not define your perception of us, and we would be honored to welcome you again in future events - with a smoother and more enjoyable experience.

Thank you once again for your understanding, patience, and support.

Best Regard,
HG Logistics Team