Steam API issues

Steam API is currently reporting outdated information to our servers, therefore some users can not register in TruckersMP. As the issue is out of our reach, unfortunately, there is nothing we can do to resolve the problem.

If you experience that, please try again later. Apologies for the inconvenience.

Privacy Policy

This policy explains what, how and why we collect certain information when accessing and using services provided by TruckersMP. It also explains how we use and disclose information. We do not sell or otherwise share email addresses with third parties unless otherwise specified.

1. Basics

1.1 Definitions

When we say "we", "us", "the team", "ETS2MP" or "ATSMP" we are referring to "TruckersMP". When we say "you", "player" or "member" we are referring to the registrant on any of our services.

We create and manage a gaming platform for SCS Software's (from here on known as "SCS") games "Euro Truck Simulator 2" (ETS2) and "American Truck Simulator" (ATS) to let you interact with other members in a massively multiplayer online (MMO) fashion.

TruckersMP is not in any shape or form affiliated with SCS Software.

1.2 Changes

If there are any changes to this policy we will post them on our website. Any changes will be effective from the date they are posted. Changes will not affect any information we have already collected about you. If you do not agree to our changes you will have to terminate all use of our software and contact support to deactivate your account or delete it yourself.

1.3 Questions

If you have any questions regarding this privacy policy, please contact support, the feedback section or post on our forums.

2. What we collect

2.1 Information you provide to us

When you register, you provide information such as your username, email address and attach a Steam account to your TruckersMP account where we then will also collect ownership information of ATS and ETS2 and owned DLCs of each game, if you contact support, all information you share there are also collected. By providing this information, you agree to their use according to this privacy policy and our Terms of Use.

2.2 Information from usage

We may get information about how and when you use the service. This information may include your IP address, time, date, browser used, game used, chat messages, and personal messages.

2.2.1 Information from gameplay

Each time you connect to our servers, we collect technical data such as your device and network details and store them in log files.

What do we use this data for?
This technical data is used to determine if a user is using methods or tools to work around rules, server settings, or game physics. This information is stored in logs with limited access.

How long do we store this data?
We store technical data for 3 months.

2.2.2 Information from server logs

While playing on our game servers your interactions are logged in chat and spawn logs.

What do we use this data for?
We use this data together with data gathered from gameplay (2.2.1 Information from gameplay) for bug fixing and bug detecting as well as detecting and taking measures against abuse of the systems (chat, spamming, etc.).

How long do we store this data?
Chat and spawn logs are stored for 3 months.

2.2.3 Information from crash reports

When sending a crash report we will collect your user details as well as technical details.

If your user folder is named after you, we are also storing your name. Example: C:\Users\MYNAME

What do we use this data for?
Data from crash reports is used for bug fixing.

How long do we store this data?
Data from crash reports is stored for 3 months to allow continued investigation on complex issues.

2.2.4 Information from support tickets

When submitting a support ticket we store the ticket information as well as user and technical data.

What do we use this data for?
Everything we collect from support tickets is used to resolve the issue presented in the ticket.

How long do we store this data?
Data from support tickets is stored for 14 days after the closure of the ticket.

2.2.5 Information from the website

2.2.5.1 Knowledge base

When consulting and reviewing a knowledge base article we collect statistical as well as user data.

Accessing articles

What do we use this data for?
We use the data collected from accessing knowledge base articles for statistical purposes.

How long do we store this data?
Data collected from accessing knowledge base articles is stored indefinite. When the user deletes his/her account, the data is anonymised.

Reviews of articles

What do we use this data for?
Data collected from reviewing knowledge base articles is used for statistical purposes and to improve articles.

How long do we store this data?
Data collected from reviewing knowledge base articles is removed when the user deletes his/her account.

2.2.6 Information from reports

When creating a report we store user data of the reporter and incident data, data of the moderator as well as all comments and changes made by the reporting user and moderator.

User data of the reporter

Incident data

Moderation data

What do we use this data for?
Data collected from reports is used to review the report and take appropriate action as well as scoring the validity and quality of the report by the moderator. Next to that, the data is being used by managers to monitor moderator actions and performance.

How long do we store this data?
Any data collected from reports is stored indefinite. When a user (reporter, reported user or moderator) deletes his/her account, this specific data is anonymised.

2.2.7 Information from appeals

When creating a ban appeal, we store user data, moderation data, and all comments and changes made by the user and moderator.

User data

Moderation data

What do we use this data for?
Data collected in ban appeals is used to review the ban and for the moderator to take a decision on the ban. Next to that it is used by managers to review the moderator’s actions and performance.

How long do we store this data?
Data from appeals is stored indefinite. When a user deletes his/her account, the related data is anonymised.

2.2.8 Information from event requests

When creating a request for an event server, we collect user data, event data, and manager data as well as all comments and changes made by the user and managers.

User data

Event data

Manager data

What do we use this data for?
Data collected from event requests is used to determine if an event server is warranted for the case at hand based on the information provided. Next to that, it is also used to monitor the system for possible abuse and monitor server usage.

How long do we store this data?
Data from event requests is stored indefinite. Once a user deletes his/her account, the related user data will be anonymised.

2.2.9 Information from feedback tickets

When submitting a feedback ticket we store user data, feedback data, manager data as well as all comments and changes made by the user and manager.

User data

Feedback data

Manager data

What do we use this data for?
Data collected from feedback tickets is used to review the ticket, react to the ticket, and take action when needed.

How long do we store this data?
Data collected from feedback tickets is stored until the user deletes his/her account after which all data from the ticket is removed. When a manager connected to the ticket removes his/her account, the user data related to the manager is anonymised.

2.2.10 Information from ban evidence

When a ban is applied on an account, we store user data, moderator data, and ban data.

User data

Moderator data

Ban data

If the infraction occurred on a game server after 23rd November 2018, a 2-minute game demo is stored together with chat and server logs dating back 15 minutes prior to the infraction.

What do we use this data for?
Ban data is used to manage and evaluate infractions against established rules, policies, and terms of service.

How long do we store this data?
Ban data is stored indefinite as this is critical data needed to run and manage our servers. In case the moderator deletes his/her account, the related user data of the moderator is anonymised.

2.2.11 Information from Virtual Trucking Companies

When a user creates a Virtual Trucking Company (VTC, more information on what a VTC is can be found here), we store VTC information, VTC gallery information, VTC blacklist information, and VTC recruitment information.

VTC information

VTC gallery information

VTC blacklist

VTC recruitment information
When an applicant creates an application form in order to join a VTC, we store all information entered in the form as well as all comments and changes made by the applicant and VTC member dealing with the application. The information consists of the following:

What do we use this data for?
We use this data to manage and display VTCs and allow owners and trusted users of a VTC to manage and promote their virtual company.

How long do we store this data?
VTC information is stored until the owner disbands the company after which all data is automatically removed. If a user leaves the VTC, then their information will be removed from the VTC data.

2.2.12 Information from TruckersMP team recruitment

When a user submits an application form for a position in the TruckersMP team, we store user data, manager data, application information as well as all comments and changes made by the user and manager dealing with the application. These questions include but are not limited to the age of the user in question and various questions to determine the user's fitness to execute the job at hand.

User information

Application information

Manager information

What do we use this data for?
This data is used to manage the submitted application and determine if the user is fit to execute the tasks related to the role being applied for. The user ID of the applicant is also used to display all related data of the user to the manager handling the application. This includes but is not limited to all other applications of the user, all created feedback tickets of the user, all reports created by the user, all bans issued to the user, all ban appeals of the user, all name changes of the user and all profile information provided by the user.

How long do we store this data?
All submitted application forms are stored indefinitely until the user deletes his/her account. When the manager dealing with the application deletes his/her account, the related information is anonymised.

2.2.13 Information from the forum

When creating a forum account and using the forum we store user and usage data as well as synchronising information between the website and forum in order to link accounts.

User information

Forum usage information

What do we use this information for?
This information is used to display forum discussions, forum profile of the user, sending notifications (when enabled), and moderation of the forum to maintain the rules and policies set out on the forum. IP and device information is used to ensure the security of your account.

How long do we store this data?
All data stored from forum usage (topics, comments,...) is stored indefinitely in order to keep the flow of discussions. When a user removes his/her profile, the related user data is removed and all content (topics, comments,...) created by the user is unlinked from the user profile and anonymised.

2.2.14 Information from Community contributors

When a Community contributor submits his/her details we store user information as well as contributor information.

User information

Contributor information

What do we use this information for?
This information is used to display and manage Community contributors.

How long do we store this data?
This information is stored indefinite. Once the user removes his/her profile or has the contributor status revoked this information is removed.

2.3 Cookies

We use cookies (small strings stored on your computer by your browser) to enhance the experience of our website, our service cannot function without them if you do not want this, please discontinue all use of TruckersMP's services.

2.4 Information from third parties

2.4.1 Website statistics

We have third party measurements done to monitor the performance of our website, they gather browser information such as brand and version, as well as the operating system version, they also get your IP address. This information is stored and processed within the United States of America (USA).

2.4.2 Patreon

By linking your Patreon account to your profile on our website, you grant us access to specific data gathered by Patreon. The data we get from Patreon and use on our website are the following:

For more information regarding the above, can be found here: https://support.patreon.com/hc/en-us/articles/115004061726-What-information-do-third-party-apps-receive-about-my-Patreon-account-

In the site settings, you will find an option to hide your Patreon information. This will hide your name from the Wall of Fame, as well as the box on your profile. Minimal information will remain visible for Development and Project Management only.

You can unlink your Patreon account in the TruckersMP account settings. Please note, unlinking your account will also remove your rewards that you obtained by pledging for a certain tier.

Unlinking your account will remove you from our Wall of Fame, as well as removing the Patreon section on your TruckersMP profile. No information will be visible for Development and Project Management either.

What do we use this data for?
Data gathered from Patreon is used to display the pledge information (current and past) and award the corresponding rewards.

How long do we store this data?
Data gathered from Patreon is stored as long as the Patreon account is linked. Once the user removes the link with Patreon in the settings, the data is removed.

3. Information disclosure

3.1 What we disclose on the website

We only disclose the username, registration date, promotions (i.e. becoming a part of the team), and punishments received in-game. In addition, we show information you enter when editing your profile, such as your profile bio, links to other social media, et cetera.

3.2 Data exports

You may export the data we have about you in our systems, by going to your account settings and clicking the "Account Settings" tab. This dump includes, but is not limited to, your account information, account editing logs, feedback tickets, bans, reports, appeals, and similar.
A step-by-step guide to create a data export can be found here.

3.3 Third Parties

3.3.1 TruckersFM

By using request chat commands in-game related with TruckersFM, such as /tfm-request, /tfm-shoutout, and /tfm-traffic, you grant us approval to share specific data with the TruckersFM service. Those are the following:

For more information regarding storage and usage of the data mentioned above, can be found here: https://truckers.fm/privacy/

We do not store these pieces of information on our side. Therefore, they cannot be found anywhere in the data export except chat logs. Storing those is discussed in the rest of our privacy policy.

3.3.2 API

We share user data with third parties to consult publicly available profile data for use in their connected applications related to the TruckersMP project. This information includes profile information, basic ban information, game information, Virtual Trucking Company information (VTC, more information on what a VTC is can be found here) and Patreon information.

Profile information

Basic ban information

Game information

Patreon information

VTC information
If the user is not in a VTC, nothing is shared. If the user is in a VTC, the VTC data is shared as set up by the VTC owner.

3.4 Information disclosed to TruckersMP staff

All information needed to run, manage and moderate the service as described in 2. What we collect is provided towards members of the TruckersMP staff as required for their respective roles. This includes, but is not limited to Steam ID, owned games, owned DLCs, Discord snowflake, etc.

3.5 Other

We may also provide information to law enforcement if so required by law and a court order is provided, or in cases where you decide to go public on our forums, we may disclose information provided to in e.g. a ban appeal or web report.

4. Security

4.1 Notice of breach of security

Nobody is safe from hackers, if a security breach causes unauthorized access that may put your information at risks, such as email address and password, we will notify you as soon as we can via our website, forums, and/or email depending on severity of the breach.

4.2 Safeguarding your information

TruckersMP stores your passwords in a hashed form (one-way cryptographical function) and employs strong access control to access our servers. Access to all systems is granted on a need-to-have basis.

4.3 Location of storage

All live data is stored within the European Union. Copies of live data may be used during development in any jurisdiction where TruckersMP Developers are located (including, but not limited to, United States of America and EFTA).

4.4 Data controller

Data controller of TruckersMP service is: Hurry Software Development, NIP 8992861292, Wolbromska 18/1B, 53-148 Wrocław, Poland. Contact: [email protected]