History of American Airlines American Airlines plane in the sky A history of many generations and industry firsts American was founded more than 95 years ago and has a deep-rooted history leading the industry through innovation and firsts, including hiring the first Black U.S. commercial airline pilot, hiring the first female U.S. commercial airline pilot, launching the first loyalty program of any major carrier and becoming the first airline to introduce airport lounges.
Highlights
1926 American’s long, proud history begins when legendary aviator Charles A. Lindbergh, the chief pilot of Robertson Aircraft Corporation, stowed a bag of mail in his DH-4 biplane and took off from St. Louis to Chicago. Robertson is counted as one of the many airlines that would make up what is now American Airlines.
1936 American becomes the first airline to fly the Douglas DC-3 in commercial service between New York to Chicago.
1939 All American Aviation, later US Airways, is founded in Pittsburgh, Pennsylvania. American begins trading on the New York Stock Exchange.
1940 American becomes the first airline to introduce airport lounges for customers.
1944 American operates its first scheduled air cargo flights from New York’s LaGuardia Airport, marking the world’s first scheduled air cargo service.
1945 American begins operating trans-Atlantic service for the first time with American Overseas Airlines.
1946 American establishes its maintenance and engineering base in Tulsa, Oklahoma.
1951 American promotes Carlene Roberts, the industry’s first female vice president.
1953 American pioneers nonstop transcontinental service across the United States with the Douglas DC-7.
1957 American opens the world’s first special training facility for flight attendants — originally known as stewardesses — in Fort Worth, Texas, named the American Airlines Stewardess College.
1959 American launches the first scheduled transcontinental U.S. passenger service with the Boeing 707, from Los Angeles to New York Idlewild (now John F. Kennedy International Airport).
1964 American hires David Harris, the first Black U.S. commercial airline pilot.
1966 American launches American Way, the airline’s inflight magazine.
1968 The legendary C.R. Smith retires as Chief Executive, having led the airline for more than 30 years.
1970 American merges with Trans Caribbean Airways, gaining new Caribbean routes.
1973 American hires Bonnie Tiburzi Caputo, the first female pilot to join a major U.S. commercial airline.
1977 American launches SuperSaver fares, offering discounted fares that required an advance purchase.
1981 American introduces AAdvantage®, the first airline loyalty program.
1983 America West commences operations in Tempe, Arizona.
1984 American introduces the American Eagle system.
1989 American announces plans to expand its Latin American service with routes from Eastern Airlines.
1991 American celebrates its 1 billionth customer.
1997 All American flights become nonsmoking.
1999 The oneworld® Alliance is launched by founding members American Airlines, British Airways, Canadian Airlines International, Cathay Pacific Airways and Qantas Airways.
2001 American announces plans to acquire Trans World Airlines assets. American tragically loses 23 people, including pilots, flight attendants and family members, in the events surrounding Sept. 11 on Flights 11 and 77. 2005 US Airways merges with America West.
2008 American introduces mobile boarding passes.
2013 AMR Corporation and US Airways Group officially form the American Airlines Group.
2015 American Airlines Group is added to the S&P 500 index. American flies its first Boeing 787 Dreamliner revenue flight. American's Robert W. Baker Integrated Operations Center opens in Fort Worth. US Airways flies its last flight, Flight 1939. American and US Airways begin operating as 1 airline with a Single Passenger Service System. 2016 American celebrates its 90th birthday.
2017 Air Transport World magazine names American its 2017 Airline of the Year.
2019 American names its 300-acre campus in Fort Worth the Robert L. Crandall Campus in honor of the airline’s former chairman and CEO. American’s Skyview 7 and Skyview 8 facilities open for nearly 6,000 leadership and support staff team members in Fort Worth. American retires the last of its MD-80 aircraft after 36 years as the workhorse of the airline's fleet. American celebrates 75 years of cargo operations. 2020sExpand 2020 American accelerates its fleet simplification initiative with the retirement of 5 fleet types.
2021 American celebrates its 95th birthday by helping to grant 95 wishes with a donation of 10 million AAdvantage® miles to Make-A-Wish. American retires American Way. 2022 American becomes the first airline globally to receive validation from the Science Based Targets initiative for its 2035 greenhouse gas emissions reduction targets. The oneworld® Alliance relocates its global headquarters to Fort Worth. 2023 American’s 600-room Skyview 6 Hospitality Complex opens on its Robert L. Crandall Campus. Air Transport World magazine names American its 2023 Eco-Airline of the Year.
You can check in on aa.com and in the app beginning 24 hours before departure. All airports have minimum check-in times. If you're not checked in by the minimum check-in time, you may lose your seat.
In most cities, you must be checked in:
At least 45 minutes before scheduled departure, for flights within the U.S. At least 60 minutes before scheduled departure, for flights to or from airports outside of the U.S. Some airports require you to check in earlier.
We sell 2 types of tickets – refundable and non-refundable:
If you booked at least 2 days before departure, you can get a full refund within 24 hours from the time you bought your ticket, no matter if it's refundable or non-refundable.
A refundable ticket allows you to change or cancel your flight without a fee. A non-refundable ticket may cost less, but if you need to make changes you'll be charged a change fee and any difference in fare. If you buy a Basic Economy fare, changes are not allowed.
Starting May 7, 2025, you’ll need a REAL ID-compliant driver’s license or other accepted ID, like a valid passport or U.S. military ID, to fly within the U.S. REAL ID-compliant cards generally have a star at the top. If you’re unsure, contact your state driver’s license agency on how to get a REAL ID-compliant card.
TSA won’t allow you to pass through security checkpoints at the airport if your ID doesn’t comply.
The TSA Secure Flight program requires us to collect this information when you book including the:
Name as it appears on the government-issued ID you travel with Date of birth Gender Redress Number (optional) We may cancel your trip if we don't have this information at least 72 hours before departure
On occasion, there are more checked-in customers than seats. When this happens, our team gets involved as early as possible to find volunteers to change flights in exchange for compensation.
When we don’t have enough volunteers, we have to choose customers to change flights involuntarily, or deny boarding. If this happens, we'll follow the DOT's compensation rules and get those customers on the next possible flight. We will not involuntarily remove a revenue passenger who has already boarded in order to give a seat to another passenger.
Restricted items For everyone's safety on board, some common items are restricted by the TSA and FAA. Be sure you know what you can carry on and what you can check in your bags before you go to the airport.
Hazardous materials We don't transport hazardous materials, except for small amounts of dry ice.
Firearms You can travel with firearms in checked bags only. Firearms must be declared to an agent at check-in. There are other rules that apply.
Service animals are welcome at no charge if they meet the requirements. The animal must fit on your lap, at your feet or under your seat, and cannot block the aisle.
Emotional support animals require specific documentation; please review the requirements before travel.
We care about our four-legged customers too. Cats and small dogs can travel in the cabin, but they must stay in an approved carrier that fits under the seat. Larger dogs can travel in the cargo hold of some planes. There is a fee to travel with your pet.
If you’re a family traveling with children under 15, and do not already have seats assigned, our system will search for seats together automatically before the day of departure. We’ll try our best to keep you together, but if seats are limited, we’ll assign seats so children under 15 are next to at least 1 adult.
In general, you're allowed 1 bag and 1 personal item:
Your bag must fit in the sizer at the airport. Your personal item must fit under the seat in front of you. In the event the bins are full and you have to gate-check a bag, put any fragile or valuable items like keys, medication or computers in the personal item you bring on the plane.
There are additional carry-on restrictions for certain aircraft and airports.
At the Airport At American our purpose is to care for people on life’s journey. Every day is a unique adventure, whether you’re serving customers from around the world or working next to one of our planes on the tarmac. You’ll be an eyewitness to the 24/7 operations of our airline, from the rumble of takeoffs and landings to the reunions of families and friends.
When you work at one of our airports, you’ll play an integral role in ensuring every customer has a successful journey and because we’re the world’s largest airline, you'll have an impact on thousands of lives every day.
A day in the life Meet Fleet Service Agent Gino, who is part of the action on the ramp. Learn what a typical day looks like for him, from loading baggage to wing walking the aircraft for takeoff. Is a Fleet Service career path a good fit for your next adventure?
What it takes to be on the ramp Do you have what it takes to work on the ramp? Experienced Fleet Service Agents share the skills and mindset you need to be successful in this role.
Caring for customers Hear from Katty firsthand about her customer service role and how she makes a difference for passengers every day.
Treat people like family Our customer service team is on the front lines interacting with passengers and ensuring they have a pleasurable journey. Learn more about working at the airport and what it takes to be on our customer service team.
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