Bans from the Report & Appeal System


Last update: 21 May 20:24 UTC
Short link to this article: https://truckersmp.com/kb/1236



General Information

Each user is expected to follow the rules and guidelines set by the Game Moderation Management. Misusing our systems for their intended purposes may very well result in a removal of your rights. This article is designed to help you with what steps to take next if you have received a ban as described.

We suggest using this ban period to remind yourself of our rules regarding reporting users §1.4 to ensure such incidents and offenses are not repeated in future, leading to more bans also being received. When a user agrees to the TruckersMP Rules, Privacy Policy and Terms of Service, it’s expected that they understand the rules of the service. Bans of this type are given in an effort to help you learn and improve from your own actions.


Bans from the Appeal System

A ban from the ban appealing system generally results after one of the following happens

  • Insulting/Racism in appeals
  • Misusing the ban appeal system for it's intended purpose

Bans from the Report System

A ban from the reporting system generally results after one of the following happens

  • Severe or continuous breaches of rule §1.4
  • Banned due to §1.2
  • Creating many reports from busy areas (including, but not limited to; Calais-Duisburg Road, Kirkenes, Calais, and Duisburg)
  • Continuously using the 0-cam feature to look for users violating the rules

What to do when you've been banned

Reporting System
The ban from the reporting system will last 30 days from the date it was placed. When the time comes you will be required to create a feedback ticket to request an unban in order to get your rights manually reinstated. However, if this is not your first time receiving a report/appeal ban, then it may very well result in a permanent ban, though this can be situational, and you will need to contact the Game Moderation Management to verify that.

Appealing System
The ban from the appealing system is usually permanent unless you have been banned for appealing your ban multiple times, then you have to wait for your next ban in order to have the possibility to appeal your ban again. This is to prevent users from appealing their ban over and over for no real reason.


Frequently Asked Questions

Can I no longer drive in busy areas and report other users?
Driving in busy areas is allowed, but driving there with the only intention of reporting other users is not allowed as that is what comes from driving there. The point of our game is to let users enjoy all roads everywhere in the map and not only drive back and forth from busy areas to report others, our mod is made for users to enjoy driving around the game world. Should you choose to drive there frequently, you must limit the reports you create. Driving there frequently and creating many reports is not permitted, even if you do not drive there only to create reports.

When can I use the 0-cam feature?
The 0-cam feature can be used as long as it's not used to look for users violating the rules. If you're involved in an accident and the perpetrator is outside your range, then you are allowed to use it.

Why is my score not increasing?
This is likely due to your reports containing evidence that takes place in busy areas of the map, such as the C-D road or Kirkenes (to be transparent, these reports are rated as neutral even if accepted to crack down on the number of them that we receive clogging up our reporting system and not promote heavy report numbers from such busy areas). This is consistent within the Game Moderation team and affects all who create reports, we will not and do not single users out through this.


Changelog

20.05.2021

Added:

  • Creating many reports from busy areas (including, but not limited to; Calais-Duisburg Road, Kirkenes, Calais, and Duisburg)
  • Continuously using the 0-cam feature to look for players violating the rules
  • FAQ

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