Merch Terms & FAQ


Last update: 10 Apr 00:21 UTC
Short link to this article: https://truckersmp.com/kb/1439



Are you missing a mug for your morning coffee, a poster for your bedroom, a hoodie for ...well, wearing? Our merch features a wide variety of designs and products related to TruckersMP. Check it out!
https://truckersmp.sellfy.store/

Products

We have three types of products available in our merch store!

  • Standard Products
    These products feature the TruckersMP logo or our mascot Haulie and are available throughout the year.

  • Seasonal Products
    Every couple of months, our seasonal products are replaced with new ones. Some of these may feature special designs related to the current season or an upcoming event.

  • Special Products
    Are you a Patreon, Community Contributor, Partner, or Staff member? You might be able to get access to some of these rare products! Keep an eye out for an announcement.

Terms

When ordering a product in our store, you agree to the following terms:

  • Each product is custom printed at the time of their order. It is not possible to return a product.
  • If a Print-On-Demand product is damaged during shipping, it is likely you can get a refund directly from us - just contact us. Otherwise, you need to contact the delivery company.
  • The TruckersMP Terms of Service apply.

Size guide

Please check this article for the size guide of Print-On-Demand products.

Shipping

If you ordered a seasonal or special product, production and shipping of the product might start at a later point. This will be indicated in the description of the product.

If you ordered a Print-On-Demand product, you should receive your products as listed here:

  • Europe: 4-11 business days
  • United States: 5-11 business days
  • Canada: 8-17 business days
  • International: 7-27 business days

If you order a Print-On-Demand product during a Holiday season, please check this article for more information as delivery times may vary. You should receive a confirmation email with a tracking ID once your order has been processed.

Due to legal and safety reasons, no products can be shipped to Cuba, Iran, Crimea, Syria, and North Korea.
More information regarding the shipping of Print-On-Demand products here.

Patreon perks

As a Patron, you might be able to get some special merch or a discount (or both!)
You can access the Patreon area here: https://truckersmp.sellfy.store/patreon/
Make sure to log in with the Patreon account which has an active TruckersMP Patreon pledge.
It is possible that there aren’t any active campaigns for Patrons or that your pledge tier is not eligible for a certain product. Keep an eye out for social media posts, blog posts, and updates via the Patreon page.

Contact us

For general questions and suggestions regarding our merch, please contact Community Management via our feedback system.

In case you want to contact us about your order, please also use the feedback system above and include your order number and email address for verification. If you do not have a TruckersMP account, you can contact us via email: [email protected]

FAQ

I need an invoice!
You can download your invoice on the confirmation page or with the link in your confirmation email. If you did not receive an invoice, please contact us with your order number and email address. We will make sure you get one :)

I have an issue with my order! / My order did not arrive!
Please contact us with your order ID via the contact methods mentioned above.

What is Sellfy?
Instead of spending dozens of hours developing our own shop system, we decided to use Sellfy as our shop system for merch! It is completely safe to use for you. All payments are handled directly by Stripe and PayPal.

What is a “Print-On-Demand” product?
Most of the products sold in our merch shop are so-called “Print-on-Demand” products. Once you order one of these products our printing company Sellfy will print the item just for you and ship it.
Other products may be produced and shipped by other companies which can lead to longer delivery times. All details regarding this will be indicated on the product page.

What is “Haulie Store”? / What is VAT?
Haulie Store is the company behind TruckersMP and is therefore mentioned on your invoice. For products shipped inside the European Union, we need to charge 15% - 27% taxes (VAT) on top of your order. The exact tax is calculated when you select your country in the checkout process.

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