Last update: 02 Jun 2022 17:04 UTC
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We value feedback from our users as it is an amazing way to hear your thoughts on TruckersMP and to allow us to continue to improve the project. To ensure that all the feedback we receive is well-organised and able to be dealt with as quickly as possible, we have created this article. You can find the feedback system here.
You should use the feedback system for the following reasons:
You should keep the following in mind when using the feedback system:
To ensure that tickets are dealt with effectively and efficiently, one of the most important things is to make sure you’ve contacted the correct category of management. You will find a list of typical uses for the different categories.
Add-On Management - Inquiries regarding custom content curated by TruckersMP.
Community Management - Inquiries, suggestions or complaints regarding TruckersMP and the community as well as recruitment
Community Moderation Management - Inquiries regarding punishments on the community platforms as well as questions regarding the rules for those platforms.
Event Management - Inquiries/feedback/criticism of events hosted by TruckersMP or questions regarding the event system.
Game Moderation Management - Inquiries regarding punishments in-game and the in-game rules.
Media Management - Inquiries regarding TruckersMPs assets.
Support Management - Inquiries regarding the support system on the website/forum.
Translation Management - Inquiries regarding the translation of different articles or assets of TruckersMP.
VTC - Applications for VTC validation/verification or reports regarding VTCs on the TruckersMP platform.
Project Management, Service & Data Analyst and Development - tickets can only be created for these categories through escalation of existing tickets. Please state in your ticket if you would like it to be escalated to one of these categories.
If you have complaints regarding TruckersMP staff, please direct them to the management team responsible for them. Their team can be found via their TruckersMP profile.
TMP Staff since Jan 2018
Leading the Support Team since December 2018 with a short break ;P