How to use the ban appeal system & FAQ


Last update: 21 Sep 22:51 UTC
Short link to this article: https://truckersmp.com/kb/1



Step 1

Upon entering the website, you'll see a red notification notifying you about your active ban including the reason, evidence, how long you are banned for, and the option to appeal your ban. Evidence


Step 2

We offer our users the opportunity to contest their ban through the appeal system. However, we ask you to only do so if you have a valid reason. The first step is to review the evidence and see if the ban is justified. The rules that you violated are mentioned in the ban reason; if you are wondering what the description of these rules are, please check them out here. If you indeed violated the rules in your ban reason, we strongly recommend not appealing your ban as we do not remove valid and correctly issued bans. In such cases, your appeal will be declined. Instead, we ask you to take the punishment as a learning experience so the same incident does not happen again in the future.

In case you strongly believe that your punishment is incorrect or you have questions or concerns that you would like to discuss with the staff member who issued your punishment, create a new appeal by clicking on "Appeal your ban" which is highlighted in yellow.

Please note that in case you wish to contest your punishment, you must provide valid and solid reasoning outlining why you believe that the punishment is incorrect. We expect a serious request to have your punishment be reversed or modified and will evaluate the original evidence, potential counter-evidence from your perspective, and the reasons you provide in your appeal. We will be unable to consider your appeal if you are appealing your ban for no real reason, spamming things unrelated to your punishment, blaming other individuals or human/hardware errors, or asking for another chance; appeals that are substantiated with such reasoning will be declined.


Step 3

Once you enter the appeal page, you will see your current bans if you are banned. To the right-hand side, you can see text that says "Appeal this ban" - click it. Click

Note: If you are unable to create a ban appeal, this means that you are not banned or the ban expired already as you can see in the screenshot below. NoBan


Step 4

In the box provided, please explain why you believe that the ban is not justified and why it should be removed from your profile. If you happen to have the incident recorded from your point of view at the time the initial incident occurred, upload it to YouTube or any other video-hosting platform and include the link to the video in your appeal. Please explain in detail how the incident occurred and why your ban is not valid. Once you have provided a detailed explanation, click on "Submit appeal". Excuse


Step 5

Wait for the staff member who issued your punishment to deal with your appeal. Spamming or otherwise posting unnecessary things unrelated to the ban will not help, nor make the situation any better.


Frequently Asked Questions

Question: I appealed my ban a few hours ago, but still haven't received a response yet.
Answer: Due to the high volume of appeals we get on almost a daily basis, it can take a while for the staff member to get back to you. If you haven't received a response within a timely manner of maximum 3 days, then you can head over to the feedback system and file a complaint against the staff member.

Question: I have been banned, but why is there no evidence of my ban?
Answer: If you've been banned in-game, then it can take a while for the staff member to upload the evidence. If you wish to see it, appeal your ban and request evidence from the staff member that issued the punishment.

Question: My ban is valid and correctly issued, but can I still appeal it?
Answer: Yes and no. While you technically have the option and right to appeal your ban, we strongly recommend not doing so as we do not remove bans that are valid and correctly issued. The appeal system exists to provide users the opportunity to make a request to have their punishment be reversed or modified and should be used as such. Appeals that serve no purpose will not be taken into consideration.

Question: I want to complain about a ban that has already expired, do I still have the option to appeal it?
Answer: No, you cannot appeal bans that have already expired. You are allowed to complain about your ban over the feedback system if you cannot appeal your ban anymore, but only for a specified time. Please refer to the rules, specifically §5.3 in this case.

Question: My ban should already have expired by now, but my ban is still active?
Answer: If you live in another time zone and haven't changed it in the settings yet, then you should do that first here or convert it into your time zone. Depending on your time zone, the exact expiration date may differ.

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