Complaining about a ban

Last update: 04 Feb 2019 01:36 UTC
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If your ban has been dealt with improperly, head over to the feedback page. However, to do so, you must have created a ban appeal beforehand! Check this guide to see how it works.

Before submitting a ticket, make sure that your ban appeal is closed (Declined, Modified, Accepted).

If you follow the requirements above, select the category Game Moderation Management as shown below

Firstly, copy the link to your ban appeal and insert it in the text box

Secondly, provide us with proper video evidence explaining why your ban is incorrect. If you do not have any video showing your own point of view during the incident you were banned for, the likelihood of being unbanned is significantly lower.

Thirdly, select a language if you do not speak English

We do not offer all languages, you can only select those which are currently supported. Depending on the language you chose, it can either take longer for your ticket to be reviewed or we might reply in English if there is no translation available.

Lastly, click the submit button and wait for a Game Manager to deal with your ticket