Last update: 23 Dec 2024 13:41 UTC
Short link to this article: https://truckersmp.com/kb/10
In this article we go through what evidence is accepted and valid when reporting users on our website. You are welcome to refer back to this article at any time. Reports are handled first in, first out (FIFO.) This means older reports will be processed before newer reports. Please be patient as our report numbers do fluctuate and turnaround times can vary. Asking TruckersMP team members to review your report will not be tolerated.
You must check the rules for the latest version of these rules.
Rule §1.4 - Reporting users states that evidence must be;
Note: Rules marked with an asterisk (*) do not apply on Arcade servers and inside of No Collision Zones unless otherwise specified.
If the rule you want to report is not listed here, it would be best to provide video evidence as it’s always preferred and is more likely to be accepted. Also note that not all rule violations require a ban. Also, please keep in mind that some rules that apply to the Simulation Servers do not apply to the Arcade Servers. You can read the differences by checking the TruckersMP Rules.
What is "/pinfo" and does it have to be in my evidence?
The command /pinfo [ID]
is a command that shows a users TruckersMP & Steam ID when you enter in a user's in-game ID. This command is especially useful for identifying users in large crowds or when there are users with similar names. When reporting a user, it is not mandatory to have this command in the evidence or as a separate screenshot attached to the report, but it is highly recommended you attach it as it confirms the user you are reporting is the user who is featured in the video. If the user quit the game before you were able to do the command, do not worry, you can still submit your report, but there is a chance that you may get the wrong ID in reporting the user, which means your report may be declined.
How long should my video evidence be?
When looking at lengths of video evidence, we look for evidence that is between 15 seconds to 1 minute for a report of a user. A video shorter than 5 seconds can be classified as insufficient evidence as it may not show enough of the situation to make a conclusion as to what user is at fault. If your video evidence is longer than 1 minute 30 seconds, we would like to have timestamps included in the report comment as to what time the offences occur. Reports without the timestamp may be rejected to having too longer evidence.
What website should I use to upload my evidence to?
There are 3 main sites where we prefer users to upload their videos. YouTube, Streamable and Vimeo are the most frequently used sites. For images, Imgur and Lightshot are acceptable. Depending on where you live however, sometimes you may not have access to these sites. Alternative sites like DailyMotion and Google Drive are all acceptable as well. If you can use one of the other sites mentioned above, we would prefer you to use those. Please note that we do not download evidence. Any site that requires us to download evidence will have the report automatically declined as downloading evidence is a security risk.
What if I need to report multiple users?
If you need to report multiple users either with a single video or multiple videos, please make 1 report per player. This will ensure that your reports are handled accurately and efficiently. Remember to add timestamps too if your video contains multiple incidents that you were involved in.
How long does my evidence have to be available for?
Your evidence must be available for at least 3 months, with the exception of reports for rules §2.1 and §3 where the evidence must be available permanently.
Example: User A was banned on 1st January, Your evidence must remain available until 1st April. If your evidence is not available for this length, the ban can be removed from the user’s profile and they may be unbanned depending on when the evidence is removed. This is also the reason why you should not use evidence of other people as you cannot ensure that they are available for the required duration. Furthermore, it is copyright infringement if you use somebody else's content for different purposes without their consent. For more information, see §1.4 of our rules which contains detailed requirements regarding the reporting of users.
What if I want to report a member of the TMP team?
If you wish to report a member of the TMP team, you must do so using our feedback system. There you can provide a description and any relevant evidence that you may have.
I made a report, why hasn't it been dealt with yet?
At times, our queue can get pretty big which will delay response time. But do not worry because every report will get dealt with eventually, no report goes unchecked.
If my report is declined, will my report rating (the number of reports I can submit) be reduced?
Not necessarily. The way your report is being rated depends on the quality of the report, not the result of the report. There are various reasons as to why a report might be rejected but a positive rating is still given.
A warning shows that the ID is low. Does that mean my report is incorrect?
No. This means that you should double check that you are not putting in the in-game ID instead of the TruckersMP ID.
A warning shows that I am reporting a team/staff member. Does that mean my report is incorrect? Yes. The system does not allow team members to be reported. If you find a team member did something wrong or questionable, please submit a feedback ticket with evidence.
Why can I only create 10 reports?
The Game Moderation Team is being asked to rate the quality of the reports. This is being used to help get rid of the majority of useless reports that currently come through the system. The more high quality reports you submit, the more you will be able to report in the future. Regularly submitting reports that are not of high quality may lead to you being able to report less and eventually not at all.
I have reached my limit on the report system, what must I do?
You must wait for some of your reports to be dealt with. Once some of your reports have gained positive points from a Game Moderator, you will have a higher report limit.
I've been banned from using the report system. What do I do now?
If you have been banned from the report system and wish to discuss or otherwise know the reasons as to why you have been banned, please head over to the feedback system and submit a ticket to the Game Moderation Management.
My report has now been dealt with. Can I remove the evidence from my social media accounts?
No. Your evidence must be available for at least 3 months, with the exception of reports for rules §2.1 and §3 where the evidence must be available permanently. This is to make sure the banned user can properly appeal their ban. Please note that removing evidence early could result in your report rights being removed. For further information, please refer to §1.4 of our rules.
The user that got banned with my evidence keeps insulting me under the comment section. What do I do?
We recommend disabling the comment section or simply ignoring the user. People are sometimes heated and angry when being punished.
The perpetrator messaged me and apologised for the incident. He asked me to remove the video evidence, if possible. What should I do?
Regardless of the user apologising or telling you to remove the ban evidence, you should not do that. Doing so may lead to a permanent ban from the report-system, and the user may be unbanned. People that got banned recently try their best to get the evidence removed, so they can violate the rules again. This is a popular method, so watch out.