Website Reporting Guidelines
Last update: 20 Sep 2019 11:43 UTC
Short link to this article: https://truckersmp.com/kb/10
There has been a lot of confusion around the evidence and what is accepted as valid evidence and what we look for when users report on our website. This is something that you can refer to as to how to make your reports count and have a much higher chance of being accepted. Reports are handled first in, first out (FIFO). That means older reports are going to be processed before newer reports. Please be patient as our report numbers do fluctuate and turnaround times can vary. Asking staff to review your report will not be tolerated.
Please note that these are just guidelines and not rules. To view the rules, please refer to §1.4, here. If something happens that goes against these guidelines, it does not necessarily make the report incorrect.
What sort of evidence should I be providing?
We require video evidence for almost every offence. When providing us with evidence, it must be recorded by you. This means you cannot clip another user's stream or video and place a report with it. Evidence cannot be cropped, retouched, or blurred in any way. Videos can only be cropped for time by filtering out any irrelevant content to the incident at hand. Also, videos longer than 5 minutes must contain a timestamp of where the incident occurred in the video. For video evidence, we need to clearly see the user's name and ID. Therefore, videos need to be recorded in a high enough quality that usernames and in-game ID's can be clearly readable.
Offences that require video evidence are as followed:
- Incorrect Way
- Inappropriate Overtaking
- Reckless Driving
- Inappropriate Convoy Management / Car Abuse
- CB Abuse / Insulting over CB
Offences that can have photo evidence include:
- Insulting in Text Chat (the full chatbox must be open for context)
- Inappropriate Tag/Name/Avatar
- Car with Trailer (Car and trailer must be clearly shown preferably with trailer name tags enabled)
- Excessive Save Editing
If you do not see an offence here, you are best to have video evidence as video evidence is always preferred and is more likely to be accepted rather than photo evidence. (Please note that all offences listed here may not always result in a ban. These are just examples of offences that would require video evidence.) Also, please keep in mind that some rules that apply to the Simulation Servers do not apply to the Arcade Servers. You can read the differences using the link below.
What is "/pinfo" and does it have to be in my evidence?
/pinfo [ID] is a command that shows a users TruckersMP & Steam ID when you enter in a user's in-game ID. This command is especially useful for identifying users in large crowds or when there are users with similar names. When reporting a user, it is not mandatory to have this command in the evidence or as a separate screenshot attached to the report, but it is highly recommended you attach it as it confirms the user you are reporting is the user who is featured in the video. If the user quit the game before you were able to do the command, do not worry, you can still submit your report, but there is a chance that you may get the wrong ID in reporting the user, which means your report may be declined.
How long should my video evidence be?
When looking at lengths of video evidence, we look for evidence that is between 15 seconds to 1 minute for a report of a user. A video shorter than 5 seconds can be classified as insufficient evidence as it may not show enough of the situation to make a conclusion as to what user is at fault. If your video evidence is longer than 1 minute 30 seconds, we would like to have timestamps included in the report comment as to what time the offences occur. Reports without the timestamp may be rejected to having too longer evidence.
What website should I use to upload my evidence to?
There are 3 main sites where we prefer users to upload their videos. YouTube, Plays.Tv and Vimeo are the most frequently used sites. For images, Imgur and Lightshot are acceptable. Depending on where you live however, sometimes you may not have access to these sites. Alternative sites like DailyMotion, VidMe, and Google Drive are all acceptable as well. If you can use one of the other sites mentioned above, we would prefer you to use those. Please note that we do not download evidence. Any site that requires us to download evidence will have the report automatically declined as downloading evidence is a security risk.
What if I need to report multiple users?
If you need to report multiple users either with a single video or multiple videos, please make 1 report per player. This will ensure that your reports are handled accurately and efficiently. Remember to add timestamps too if your video contains multiple incidents that you were involved in.
How long does my evidence have to be available for?
Your evidence must be available for at least 1 month after the ban expires. So, if a user you reported is banned and the ban expires on the 1st of January, your evidence must be available for viewing until the 1st of February. If your evidence is not available for this length, the ban can be removed from the user’s profile and they may be unbanned depending on when the evidence is removed. This is also the reason why you should not use evidence of other people as you cannot ensure that they are available for the required duration. Furthermore, it is copyright infringement if you use somebody else's content for different purposes without their consent. For more information, see §1.4 of our rules which contains detailed requirements regarding the reporting of users.
What if I want to report a member of the TMP staff?
If you wish to file a report against a member of the TMP team, you must do so using our Feedback System. There you can provide a description and any relevant evidence that you may have.
If you have any further questions regarding our website reporting system, please check out the guide and FAQ, here.