Website Reporting Guidelines
Last update: 07 Feb 23:56 UTC
There has been a lot of confusion around the evidence and what is accepted as valid evidence and what we look for when users report on our website. This is something that you can refer to as to how to make your reports count and have a much higher chance of being accepted.
Please note that these are just guidelines and not rules. To view the rules, please refer to §1.4, here. If something happens that goes against these guidelines, it does not necessarily make the report incorrect.
What sort of evidence should I be providing?
When we look at the evidence, we require video evidence for almost every offence. Offences that require video evidence are as followed:
- Blocking - Video must show at least 30 seconds of the user blocking to be classified as sufficient
- Wrong Way
- Reckless Driving
- CB Abuse / Insulting over CB
Offences that can have photo evidence include:
- Insulting in chat
- Inappropriate Tag/Name/Avatar
- Car with Trailer (Car and trailer must be clearly shown)
- Excessive Save Editing
If you do not see your offence here, you are best to have video evidence as video evidence is always preferred and is more likely to be accepted rather than photo evidence. (Please note that all offences listed here may not result in a ban, these are just examples of offences that would require video evidence.)
For video evidence, we need to clearly see the user's name and ID. For this, we would like to have video in no lower quality than 480p as the blurry image of lower quality video can make the ID unreadable.
What is "/pinfo" and does it have to be in my evidence?
/pinfo [ID] is a command that shows a users TruckersMP & Steam ID when you enter in a user's in-game ID. This command is especially useful for identifying users in large crowds or when there are users with similar names. When reporting a user, it is not mandatory to have this command in the evidence or as a separate screenshot attached to the report, but it is highly recommended you attach it as it confirms the user you are reporting is the user who is featured in the video. If the user quit the game before you were able to do the command, do not worry, you can still submit your report, but there is a chance that you may get the wrong ID in reporting the user, which means your report may be declined.
How long should my video evidence be?
When looking at lengths of video evidence, we look for evidence that is between 15 seconds to 1 minute for a report of a user. A video shorter than 5 seconds can be classified as insufficient evidence as it may not show enough of the situation to make a conclusion as to what user is at fault. If your video evidence is longer than 1 minute 30 seconds, we would like to have timestamps included in the report comment as to what time the offences occur. Reports without the timestamp may be rejected to having too longer evidence. If you have ban compilations, we do require timestamps either in the video link, or written in the comments section as to where the offence starts.
What website should I use to upload my evidence to?
There are 3 main sites where we will like to view evidence. YouTube, Plays.Tv and Vimeo are the most frequently used sites and are sites that we are happy to view evidence on. Depending on where you live, however, sometimes you may not have access to these sites. Alternative sites like DailyMotion, VidMe and Google Drive are all acceptable, though, if you can use one of the other sites, we would prefer you to use those. Please note that we do not download evidence. Any site that requires us to download evidence will have the report automatically declined as we do not download evidence due to the security risk.
How long does my evidence have to be available for?
Your evidence must be available for at least 1 month after the ban expires. So, if a user you reported is banned and the ban expires on the 1st of January, your evidence must be available for viewing until the 1st of February. If your evidence is not available for this length, the ban can be removed from the user’s profile and they may be unbanned depending on when the evidence is removed. This is also the reason why you should not use evidence of other people as you cannot ensure that they are available for the required duration. Furthermore, it is copyright infringement if you use somebody else's content for different purposes without their consent. For more information, see §1.4 of our rules which contains detailed requirements regarding the reporting of users.
If you have any further questions regarding our website reporting system, please check out the guide and FAQ, here.