Last update: 28 Dec 2021 12:31 UTC
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TruckersMP has developed an own Support System. This guide will help you to open a Support Ticket if you encounter any problems while creating a ticket.
To open a new support ticket, head to our Support or click on "Guides & Support" on the home page
Click on "Create a Ticket"
The next step is to enter in all relevant informations. Below is a brief explanation of what each category is requesting. Please ensure you insert the correct information and fill out all fields as they are required.
Category: What is your issue regarding?
Language: What language is the support ticket in?
Windows: What Windows version is your PC running?
64-bit systems. If you run 32-bit system, please upgrade or you will not be able to play TruckersMP. The Windows section is to let our Support team know what your PC specifications are, to perhaps narrow down what the issue could be. If you're unsure of what your Windows version is, find your Control Panel, then head to "System and Security" and then "System" where it will list your Windows Edition, as shown here: https://imgur.com/a/qWIfrS4
Game: What game is the issue regarding?
Priority: How urgent is your problem?
Title: A summary of your issue
Description: A detailed version of your issue
Once you have filled out all this relevant information, ensure you read the blue box, as this includes vital information in regards to your privacy information and compliance information with the GDPR. Once you have read the box and understand its contents, tick the box below and you are ready to submit your ticket!
To review any ticket you have made or change some information, head to our Support Page and click on "View your existing tickets"
Here it will list any open and closed tickets your account has created. You are able to view any of these tickets at any time and reply to any support members comments for active tickets, similar to our feedback and report system.
The forum topic can be found here
TMP Staff since Jan 2018
Leading the Support Team since December 2018 with a short break ;P